Playmora Refund & Exchange Policy

At Playmora, we carefully select and pack every order to ensure you receive your products in good condition. However, exchanges may be offered in limited circumstances as outlined below.

EXCHANGE POLICY

We offer an exchange only if there is a clear issue with the product, such as:

• Incorrect item received

• Product damaged upon arrival

• Missing parts or major manufacturing defect

• Product received in unusable condition

Conditions for Exchange

• Contact us within 2 days of receiving your order

• The item must be unused and in its original packaging

• All included parts, accessories, manuals, and packaging must be returned

• You must provide clear photo or video evidence showing the issue

• The product must not show signs of misuse, accidental damage, or improper handling

NO RETURN OR EXCHANGE IN THESE CASES

We do not offer returns or exchanges for:

• Change of mind after purchase

• Personal preference or simply not liking the product

• Minor color differences caused by lighting, photography, or screen settings

• Damage caused after delivery

• Products that have been used, opened extensively, altered, or mishandled

• Missing packaging, accessories, or included parts

• Incorrect product selection made by the customer

REFUNDS

Refunds are generally not offered for change-of-mind purchases.

If an exchange is not possible for a valid damaged, defective, or incorrect product claim, Playmora may offer a refund after reviewing and approving the case.

Any approved refund will be processed through the original payment method where possible.

HOW TO REQUEST AN EXCHANGE

If you believe your product qualifies for an exchange, please contact us within 2 days of delivery.

Please include:

• Your order number

• A brief explanation of the issue

• Clear photos or videos of the product and packaging

Our support team will review your request and guide you through the next steps.

Please do not send any product back before receiving instructions from our support team.